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FAQ

Frequently Asked Questions

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Nitro Gas Car/Truck/Buggy Technical Issues

Problems with your nitro gas vehicle?  Or new to this hobby?  Please click on the following links for help.

Quick Start Guide on how to start the nitro gas vehicles (PDF file 1.2MB)

Standard Manual for nitro gas vehicles (PDF file)

Frequent Asked Questions (FAQ) for nitro gas vehicles.

 


Which states require their residents to pay sales tax for Raidentech.com orders?

Shipping to California will have to pay 9% sales tax.  No sales tax for shipping to other states.

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Why must Raidentech.com verify my shipping address?

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field.

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Does Raidentech.com deliver to P.O. Boxes?

Yes, we ship to PO BOXES.  Please use UPS 3-day shipping for PO BOX shipments.

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Does Raidentech.com deliver to APO or FPO addresses?

Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, Raidentech.com can not control delivery time. Some APO/FPO orders may require 6-8 weeks of lead time.

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Does Raidentech.com pay the return shipping cost for defective merchandise?

No, Raidentech.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. All our products are brand new unless noted on the item.  If you pay to send the item back to Raidentech.com, Raidentech.com will replace the item and ship the item to you at no charge. Raidentech.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

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Can Raidentech.com Customer Support agents physically obtain a product and describe it to me?

Because our inventory is stored in our warehouses, our agents cannot physically get a hold of any product to describe it for you. All product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn about products you're interested in.

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Can I pre-order or backorder a product that is currently out-of-stock?

Most items we do not allow pre-order or backorder.  Some items that are out of stock or backorder, however, we will let you place the order online, and we will tell you the approximate time for shipment.

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What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call (626) 968-9860 9am-5pm (Pacific Standard Time) if you're unable to locate an item.

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What happens if an item is backordered or out of stock?

If an item is found to be out of stock after your order has been placed, then the item will be automatically removed from your order. We will not hold up an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item. The item that was backordered will have to be re-ordered online when it becomes available again.

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Does Raidentech.com offer a paper catalog?

No. Our online catalog at www.raidentech.com is our only catalog.

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I am experiencing trouble with my shopping cart. What can I do?

Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block raidentech.com cookies.
NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that raidentech.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.  You can always call in for the order at (626) 968-9860 9am-5pm (Pacific Standard Time).

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Does Raidentech.com sell or release my personal information?

Raidentech.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent.

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Is Raidentech.com website secure? What type of security features are utilized to safeguard my information?

Security is a top priority at Raidentech.com. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Raidentech.com uses the most advanced form of SSL software available: 128-bit encryption.

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I checked my order status online and was advised that my order has been on hold, or cancelled. Why?

If an order is placed but the credit card is declined or the billing address cannot be verified within three business days, the order is cancelled.  Please call Raidentech.com customer service at (626) 968-9860 9am-5pm (Pacific Standard Time) if you believe there's been an error.

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How can I check my Raidentech.com order status online?

Please follow the link on your order confirmation email for the status of your order.  As for tracking number, we will email you a tracking number once your order has been processed.

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I think I may have inadvertently placed a duplicate order.  What should I do now?

Call customer service at (626) 968-9860 9am-5pm (Pacific Standard Time). We will void the order for you as long as it has not yet been shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and refuse those shipments. You will be refunded once we get back the shipments.  However, the shipping fee is not refundable.

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I didn't see an order confirmation page.  Was my order submitted successfully?

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service Department at (626) 968-9860 9am-5pm (Pacific Standard Time) or email us at sales@raidentech.com to make sure your order was received.

 

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Does Raidentech.com accept phone, fax, email or mail order?

Yes, we accept phone, fax, email and mail orders.
Phone:
(626) 968-9860 9am-5pm (Pacific Standard Time)
Fax: (626)968-9830
Email: please send request to wholesales@raidentech.com  (both wholesale and retail orders)
Mail Order:  please get the total cost with shipping online, and then print out the online order form before the checkout.  Mail the printout with a check/money order payable to Raidentech.  Check will take 10 business days to clear.  Please mail to the following address:
321 Vineland Ave,
City of Industry, CA 91746
 

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How is a refund/credit applied?

The refund is always credited back to the original credit card you purchase with.

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Approximately how long will it before a refund/credit/replacement be processed?

It takes us approximately 2-3 business days to process a credit back to your credit card after we received the return item.  In addition, it will take another 2-3 business days for it to appear on your statement.  Reshipments will take us approximately 2-3 business days for us to process the reshipments. 

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How can I request an RMA number?

Contact us by phone at  (626) 968-9860 9am-5pm (Pacific Standard Time), or email by supports@raidentech.com

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How do I redeem promo and coupon codes?

You will receive special coupon codes by subscribing to our newsletter.  If you have not subscribed, please follow the link here.  To redeem the coupon, just enter the promo or discount code in the coupon field during the checkout process.

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How can I subscribe to Raidentech.com Newsletter?

Simply follow the link here to enter your email address to sign up our newsletter and start to enjoy our great savings.  Be sure to check your email to confirm your subscription to our newsletter.

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What information should I provide Raidentech.com when I call, email or fax?

• Sales Order Number
• RMA number for returns
• E-mail address (only necessary if the above information is not known)
• Item #(s) or description of each item in question

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How do I contact Raidentech.com?

Sales: (626) 968-9860 9am-5pm (Pacific Standard Time) sales@raidentech.com
Returns (RMA): supports@raidentech.com
Supports: supports@raidentech.com
Verifications: verification@raidentech.com
Wholesales: wholesales@raidentech.com

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What is the status of my RMA (Return Merchandise Authorization)?
When will a replacement be sent?

Once we have received your returned item in our warehouse it normally takes between 7 to 10 business days to process the RMA. If your return is tested and found to be in working order, we will return the item to you. If the return tests as defective we will send a replacement from our warehouse. If we do not have a replacement or a suitable alternative to fulfill the RMA, we will credit you back.

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Do you ship internationally?
How much will shipping cost?

Yes, we do ship internationally, and you can compute the shipping costs during checkout.
(Some Items may be oversize to ship International outside of United States and will be reimburse your money back.)

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Can I ship to an address other than my billing address?

Yes, but the alternate shipping address needs to be on file with the bank that issued the credit card. Please have the alternate shipping address on file in the notes or memo section of your credit card account. We take this measure to protect our customers and ourselves from credit card fraud.

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Do you ship COD?

We do not ship COD internationally and within the United States.

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Will I have to pay import duties, tax, VAT or brokerage on this item? (International order)

If they apply, yes. Brokerage fees, import duties, VAT, or any other tariff, levy or fee are not included in the purchase price or the shipping and handling charges. Such fees and taxes are the responsibility of the receiving party. To find out what taxes or fees will be applied to your order from Raiden Tech, please contact you local tax authority.

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Will I be sent a  tracking number?

Yes. UPS, Fedex, and USPS send Emails with tracking numbers and delivery address information the evening after your package ships, provided the Email address submitted with the order is correct.

When you receive your tracking number, you may check your order status HERE.

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When will my package ship?

We strive to ship all orders received before 10:00am Pacific Time the same day. This is our goal and we work diligently to reach this goal on a daily basis. However, this is not a guarantee. If you place an order before 10:00am and it does not ship the day you place your order, you are not eligible for a refund on the shipping charges.

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Who do I contact if I need to return an item?

To return an item, please contact our Returns Department to get a RMA at:

     Email:         supports@raidentech.com

     Phones are staffed 9am to 5pm Pacific Time


Our Technical Support Group issues RMA (Return Merchandise Authorization) numbers for all product returns. If an item is defective, not working properly, or you simply want to return the item, Technical Support is the proper department to contact. Bear in mind that all returns are subject to our Sales and Return Policies below.

  • Sales Policies: All sales are final. Sales Tax of 9% will be charged to all California residents, except resellers. All items carry a 30 day warranty unless otherwise noted. Returns of product, other than for exchange or replacement, are subject to a 15% return fee. Shipping fees and/or return shipping costs are Non-Refundable. No returns or exchange after 30 days of receipt will be honored. Returns must be postmarked before the 30 days of receipt to be valid. Should a replacement for a returned item not be available, a credit will be issued or the product will be substituted with one of same-or-better specifications. All returned equipment must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. Customer must pack items being returned complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping.  Failure to do so may invalidate both the RMA and the warranty. Unauthorized and/or unmarked returns will not be honored. Raiden Tech will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. Raiden Tech reserves the right to refuse service to anyone.

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Can I add an item to or remove an item from my order?
Can I change the shipping method for my order?
How can I cancel my order?

You may change or cancel your order if has not been processed for shipment and sent to the warehouse. Once your order has been sent to the warehouse we cannot make any changes. To make changes to your order you may contact Customer Service at (626) 968-9860.

Phones are staffed 9am to 7pm Pacific Time

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Can I pick my order up from your warehouse?

No customer pickups are allowed.  Only wholesale pickups are allowed.

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What is your  number?

The number is (626) 968-9860. Customer Service phones are staffed from 9am to 5pm Pacific Time.

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Who do I contact if I received the wrong item in an order?

If you believe you received the wrong item in an order, you should contact our Support Department at (626) 968-9860 or Email supports@raidentech.com to obtain an RMA (Return Merchandise Authorization) number.

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Who do I contact if I am missing an item from an order?

If you are missing an item from an order, you should contact our Customer Service Department at (626) 968-9860 or Email sales@raidentech.com

Customer Service phones are staffed from 9am to 5pm Pacific Time.

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The package I received from is damaged in shipment. What do I do?

Please contact the Customer Service Department and get a RMA to return the defective item for a replacement.

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